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If you are not satisfied with your purchase from www.skoutorganic.com, for any reason, we will replace the item or provide a refund of its purchase price per the following guidelines:
As part of our quality assurance, our bars undergo testing and evaluation before leaving our manufacturer. However, in the event that you receive a damaged or defective product, please immediately contact Customer Service by emailing hello@skoutorganic.com and send us a photo of the defect and best by date so that we can review the situation and prevent it from happening again. We will replace your order with a new order. Shipping and handling charges are not refundable unless they are the result of an error by Skout Organic. If you request to return your product and originally received FREE shipping or paid for shipping, you will be charged Skout Organic's cost of shipping by the 3rd party carrier.
Sometimes our tastebuds don't align. At Skout Organic, our first commitment is making sure we have a great product and ensuring that our customers are truly satisfied with our snacks. Due to FDA guidelines and food safety, we are unable to accept product returns. If this is your first order and you are not completely satisfied with your current online purchase, we can refund you the amount of one of your purchase minus shipping and handling. The amount returned will not exceed $20. This policy applies only too your first order. If you need to contact us for a return, please reach out to the Skout team within 30 days of your product order and have your order number ready. It's our goal for you to be a satisfied customer.
Unless otherwise requested, refunds will be made via the method of payment. Credit/debit card transactions can take up to 72 hours depending on your bank and purchase payment method.
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We understand the importance of accessibility for all of our customers, including those with disabilities. While our website may not currently meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, we are actively working towards compliance and constantly seeking ways to improve the user experience for all of our customers.
To that end, we have implemented a variety of accessibility tools provided by third-party app, AppifyCommerce. These tools include features such as keyboard navigation, high contrast mode, font resizing, and alternative text for images read focus, various cursor sizes. We have also incorporated tools to help with visual impairments, such as screen readers and text-to-speech functionality.
In addition to these technical solutions, we have also made a commitment to providing clear and easy-to-understand information on our website. This includes using simple and straightforward language, providing alternative text for images and videos, and including clear and detailed product descriptions.
We understand that accessibility is an ongoing effort and that there may be areas of our website that are not fully accessible. If you have any difficulty accessing our website or have any suggestions for improvements, please contact us at [email or phone number]. We will make every effort to respond to your request as soon as possible and work towards resolving any issues you may have encountered.
We also strive to provide equal access to our products and services, including our online store and customer service channels. So, we are always open to feedback, suggestions, and ideas on how we can continue to improve accessibility on our website and in all aspects of our business.
Our ultimate goal is to ensure that all of our customers, regardless of ability, have a positive and seamless experience when visiting our website and purchasing from our store. Thank you for visiting our store and for your patience as we continue to work towards full compliance with the WCAG guidelines.